MINA MOON - RETURN & REFUND POLICY

Customer satisfaction is important to us. However, due to the nature of skincare, beauty, wellness, and personal care products, certain restrictions apply.

Returns

Products that have been opened, used, altered, damaged by the customer, or are no longer in their original condition are not eligible for return.

Return requests must be submitted within 24 hours of receiving the order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery and provide clear photographs of:

The product received
The packaging
Any visible damage

Once reviewed and approved, we may offer a replacement, store credit, or refund.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened products
Used products
Sale or clearance items
Gift cards
Promotional items

Refunds

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider or financial institution.

Shipping fees are non-refundable unless the error was caused by Mina Moon.

Mina Moon reserves the right to refuse refund requests that do not comply with this policy.